Needs Analysis of Technology Requirements for Commonwealth Bank

The Bank needed to better understand the future requirements of three customer channels - advisers, small businesses and corporate customers.

IONRAD was engaged exclusively to provide this information for them.

Over four months IONRAD consultants liaised with more than 100 companies to determine what their expectations would be from the $600M Commsee service.

On completion of this work, the Bank had a clear picture of the way forward from a customer perspective and was able to more effectively map requirements to technology deployment.



Sales and Marketing Strategy and Execution for Iron Mountain (Aust/NZ)

Iron Mountain needed a better Sales and Marketing Strategy for its operations in Australia and New Zealand.

IONRAD was engaged exclusively to provide a solution to this problem.

Over six months we developed a Sales and Marketing Plan for the major business lines and executed some of the key recommendations.

This included the implementation of Siebel On Demand CRM, direct marketing campaigns and assistance in the conduct of a sales and marketing conference.



Business Review and Business Plan for New Business Line

PSI needed to better understand how well positioned their company was to expand into a new line of business. It represented a departure from their traditional services revenue model.

IONRAD was engaged exclusively to review the existing business structure and recommend a way forward.

Over four months IONRAD provided a strategic business review of PSI and developed a new business plan in conjunction with the business owner.

On completion of this work, PSI had a clear picture of the way forward from a business development perspective and was able to confidently begin the transition to a new line of business.

Information Management Strategy for Simplot

Simplot needed to understand how critical information in their business could be better organised.

IONRAD was engaged to work with our partner SustainedAbility to review the existing IM structure and recommend a way forward.

Over four months IONRAD consultants examined all aspects of the information lifecycle of an enterprise-wide department and reported on a better way to succeed with soft and hardcopy information

On completion of this work, Simplot had a clear strategy to execute  and was able to confidently begin the transition to better information management.